Terms and Conditions

NOTE - By completing your order you are automatically agreeing to our Terms & Conditions set out on this page and on our Help page, please read carefully.

NOTE - Reduced sale items are NOT eligible for extra teachers discount. If you want to add these items to your order, please either put them on a separate order. If they are on an order with Teachers/trade discount applied, we will adjust the total and send you invoice for the balance to be paid before we will ship the order.

DELIVERY - All items ordered and paid for by 1pm will be sent same day during weekdays, (Except from our Showtime! Range - see below), by standard first class UK post - up to weight 1.5kg or Parcelforce over 1.5kg. You can now upgrade to UK Next Day delivery at checkout (MUST be ordered by 1pm to arrive next day), these orders will then be sent by either special delivery or parcelforce 24hr service. 
Please allow at least 7 days for standard delivery - although you will normally receive your order in 2-3 working days. Please let us know if you have not received your item after 7 days. We cannot accept responsibility for items sent overseas without insurance options, so please let us know if you want to pay for extra insurance.

 Please order in plenty of time. We do not accept responsibility for Royal Mail not delivering your order in time.

SHOWTIME! RANGE - Some items in our Showtime! Range have stock that is held by our suppliers, so delivery will take longer - UK Approx 7-10 working days. Please check item page to see if this is the case. If you are ordering items from our Showtime! Range along with items from the rest of our website Please Note that the whole order will be sent together as soon as your Showtime! pieces are available for despatch. If you would like the rest of your order sent before this, please order on separate orders.

NOTE - We do not accept responsibility for orders not arriving in time if you have not read the part of description that tells you the delivery time will be longer. Once we have specially ordered your Showtime item from our suppliers it is Not cancellable.

Please give us as much notice as possible before your Show or Event to avoid disappointment. In the event that the item you order is out of stock, we will let you know as soon as we can and try to come up with an alternative.

RETURNS - Our returns policy is as follows and does not affect your statutory rights.

Return postage is the responsibility of the buyer in all circumstances unless item is faulty.

FAULTY ITEMS - In the unlikely event that you need to return an item because it is faulty, please Return to our business address on your original paperwork (also on our contact us page) WITHIN 7 DAYS. Please make sure you have included paperwork enclosed with your order or enclose a note with your name, address/phone, order number and details of the fault. We cannot refund or exchange without these details. Faulty goods will be exchanged or refunded, but still need to be returned. We recommend that you return by recorded delivery (not special delivery) and make a note of tracking number. If item is found to be faulty we will reimburse for the return postage, either standard 1st class or recorded delivery but we do Not pay for expensive Special Delivery.

Exchange/Return Instructions 

Items can ONLY be returned/exchange if still in Brand New, clean, unworn condition with original packaging and labels still attached. Intimate items such as Leotards can only be exchanged/returned if hygiene strip in gusset is still intact (if applicable). Tights are classed as underwear and cannot be returned if packet is un-sealed.

If you need to exchange your item for a different size, Quickest option is to re-order size required so it can be sent quickly and return original item within 21 days for refund. Refund will be for item amount only. Return with original paperwork - we cannot refund without it. Refunds can take up to 14 days to be processed. Items for refund/exchange must be returned within 21 days of order date - no refunds/exchanges will be issued after 21 days.

Alternatively, to return item for exchange please return within 7 days to our business address (on paperwork or our contact us page) with paperwork enclosed with order and reason for return and size required marked on paperwork. If you do not have the original paperwork please enclose a note with order number, name & address and phone number, (We cannot do anything without these details) reason for return and size required. You will need to include 1 x £1 coin for each item being exchanged to cover part of exchange postage. If the new size you require is a higher price (example: Sizes sometimes have different prices) please also enclose the price difference. Exchanges can take up to 7 days to be processed and sent.

Please take care when trying on any garments or ballet shoes - we cannot accept for return or exchange if they are marked in any way, including soles or if packaging or labels are missing.

If you return an item that needs re-packaging, ie missing or torn packaging, labels missing etc - We may deduct a £1 re-packaging fee from your refund.

Shortages/Incorrect orders  - We MUST be notified of any shortages in your order within 3 days of receipt of your order - after this time we will not be responsible for any items missing.

Please also see our HELP page - Help page forms part of our terms and conditions.

Please ensure that you have given us your correct postal address - we cannot be held responsible if your address is incorrect. Paypal addresses are easy to update and take just a few minutes.
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