What are cookies? Cookies are small data files sent by a website’s server to a web browser, processor memory or hard drive and stored there. They can be used for a range of different purposes, such as customising a website for a particular user, helping a user navigate a website, improving that user’s website experience, and storing that user’s preferences and login information. Essential and non-essential cookies Cookies can be classified as either ‘essential’ or ‘non-essential’. Essential cookies: these are cookies that are either: used solely to carry out or facilitate the transmission of communications over a network; or strictly necessary to provide an online service (e.g. our website or a service on our website) which you have requested. Non-essential cookies: these are any cookies that do not fall within the definition of essential cookies, such as cookies used to analyse your behaviour on a website (‘analytical’ cookies) or cookies used to display advertisements to you (‘advertising’ cookies).
Session and persistent cookies
Cookies can be classified as either ‘session’ or ‘persistent’, depending on how long they last after they are placed on your browser. Session cookies: session cookies last for as long as you keep your browser open. They expire when you close your browser. Persistent cookies: persistent cookies expire at a fixed point in time or if you manually delete them from your browser, whichever occurs first.
First and third party cookies
Cookies can be classified as ‘first party’ or ‘third party’. First party cookies: these are cookies placed on your device by our website domain. Third party cookies: these are cookies placed on your device by third party website domains. If you require further information about cookies in general, please visit www.allaboutcookies.org.
These are cookies which are strictly necessary for our website to be able to operate or to provide you with a service on our website which you have requested. We use the following essential cookies on our website: first party session cookie which is used to preserve a user’s state across page requests. This cookie is PHPSESSID and expires at the end of the browser session. Legal basis for processing: we process information about you contained in or obtained from essential cookies in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation). Legitimate interests: ensuring our site functions properly and providing you with online services you have requested. How to opt out of essential cookies Most browsers allow you to block all cookies, including essential cookies. Please note, however, that if you block all cookies, parts of our website and its functionality may not work or display properly. You can delete existing cookies from your browser by clearing your browsing data and ensuring that the option to delete cookies is selected. For more detailed information on how to accept and reject cookies, including guidance for specific browsers, please see the section below entitled How to accept or reject cookies
We use the following types of non-essential cookies on our website: Functional cookies Analytical (or performance) cookies Targeting (or advertising) cookies
These are cookies that are designed for purposes such as enhancing a website’s functionality. These are either not strictly essential for the website or functionality which you have requested to work or are cookies which serve non-essential purposes in addition to their essential purpose. We use the following functional cookies on our website: a first party Google Analytics session cookie used to regulate the number of requests Google’s servers receive from users. This cookie is called _gat. first and third party session and persistent cookies to provide our live chat service and related functionality. These cookies are two third party session smartlookcookies which relate the our live chat’s theme to ensure it display correctly to users, a session cookie called ssup.chatid to allow the service to recognise a particular user and supp.vid, a persistent cookie expiring after 179 days that relates to a premium feature of our live chat service.
How to opt in or out from functional cookies
Analytical (or performance) cookies
Analytical (or performance) cookies track and gather data about what a user does on a website. These cookies are not essential for our website or its functionality to work. We use the following analytical cookies on our website: We use Google Analytics cookies on our website. Google Analytics cookies help us understand how you engage and interact with our website, including how you came to our website, which pages you visited, for how long and what you clicked on, your location (based on your IP address). The cookies we use are: _ga and_gid. The _ga cookie is a persistent cookie which lasts for two years and _gid is a session cookie. Google Analytics also uses a session cookie called _gat which is described in more detail in the section above entitled ‘functional cookies’.
How to opt in or out from analytical cookies
Targeting (or advertising) cookies
Targeting (or advertising) cookies record information about your visit to and use of our website, for advertising purposes. We use the targeting cookies for the following purposes on our website: a third party persistent cookie used by Google’s Adsense network which requires a unique ID that identifies a returning user’s device which is used to target advertisements to the user. This cookie is called NID and expires after 6 months.
How to opt in or out from advertising cookies
How to accept or reject cookies
There are a number of different ways in which you can accept or reject some or all cookies. Some of the main methods of doing so are described below. You are welcome to block the use of some or all of the cookies we use on our website. However, please be aware that doing so may impair our website and its functionality or may even render some or all of it unusable. You should also be aware that clearing all cookies from your browser will also delete any cookies that are storing your preferences, for example, whether you have accepted cookies on a website or any cookies that are blocking other cookies. You can find more detailed information about cookies and adjusting your browser settings by visiting www.allaboutcookies.org
Accepting or rejecting cookies
Cookie control tool You can accept or reject non-essential cookies by adjusting your settings using our cookie management tool.
You can accept or reject some or all cookies (for example, blocking all third party cookies) by adjusting your browser settings. If you do not know how to do this, the links below set out information about how to change your browser settings for some of the most commonly used web browsers: Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB Mozilla Firefox: https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox?redirectlocale=en-US&redirectslug=Clear+Recent+History Microsoft Internet Explorer: https://support.microsoft.com/en-us/help/278835/how-to-delete-cookie-files-in-internet-explorer Apple Safari: https://support.apple.com/kb/PH5042?locale=en_US Some browsers, such as Chrome and Firefox, allow you to change your settings to browse in ‘incognito’ mode, limiting the amount of data placed on your machine and automatically deleting any persistent cookies placed on your device when you finish your browsing session. There are also many third party applications which you can add to your browser to block or manage cookies.
To clear cookies that have previously been placed on your browser, you should select the option to clear your browsing history and ensure that the option to delete or clear cookies is included when you do so. Google Analytics Opt-out Browser Add-on You can opt out of Google Analytics tracking by installing the browser add-on which is available here: http://tools.google.com/dlpage/gaoptout European Interactive Digital Advertising Alliance Tool You can opt out of Facebook and other companies that participate in the Digital Advertising Alliance in Europe from showing you interest based ads by visiting http://www.youronlinechoices.com, selecting your country, clicking ‘Your Ad Choices’, then locating Facebook (and any other companies you want to block) and selecting the ‘Off’ option.
The copyright in this Cookies Policy is either owned by, or licensed to, us and is protected by copyright laws around the world and copyright protection software. All intellectual property rights in this document are reserved.