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Terms and Conditions

Orders

  1. By completing your order you are automatically agreeing to our terms and conditions, please read them carefully.
  2. We have no minimum order spend.
  3. Items in your basket are still available for sale until you complete your order and make your payment.
  4. Your order is subject to stock availability and we may dispatch your items separately.
  5. Order in plenty of time, especially if you are ordering for a dance show or competition, we cannot be held responsible for late delivery.
  6. Check your details carefully, we cannot be held responsible if you have not given us your correct address or email. This is especially important when using Paypal Express checkout, where your details are automatically filled in for you by Paypal. If you have not updated a new address in Paypal it will give us your old address to send your order to.
  7. Availability. Our aim is to keep our stock system as up to date as possible, however on occasion a product may go out of stock in between you putting it in your basket and completing your order. In these circumstances, if we are unable to complete your order we will contact you to let you know and issue a refund for the out of stock item.
  8. Please note, customers from outside the EU may be subject to customs import charges and tax. Please check with your authorities before placing your order to avoid any unexpected charges. Customs charges are payable by the customer and are not the responsibility of Dancing Daisy Ltd.
  9. In the event of a price change with our suppliers, we may find it necessary to adjust our pricing accordingly without notice.

Payments

  1. We accept payments by credit and debit card and Paypal account.
  2. Payments by credit & debit card are subject to verification checks and authorisation by your card issuer. If your card issuer refuses payment authorisation, we are unable to complete your order and send you your items.

Discounts & Promotions

  1. Dancing Daisy Ltd reserve the right to withdraw or change any offer, discount or promotion at any time without notice and with immediate effect.
  2. All sale or clearance items are subject to stock.
  3. Clearance or sale prices may only apply to selected sizes or colours, they may not necessarily apply to a complete range, style or size range unless otherwise stated.
  4. Clearance items may not be further reduced by using a discount code of any sort, including dance teachers discount.
  5. Only one discount code can be applied to your order, adding multiple discount codes will not work.
  6. Money off discount codes do not apply to shipping.

Delivery

  1. Dancing Daisy Ltd does not guarantee any delivery times and does not accept any liability for late delivery. Postage refunds will not be given in this instance.
  2. All stated delivery times are approximate and do not account for factors such as weather, bank holidays etc. See Delivery times here.
  3. Customers from outside the EU may be subject to customs import charges and tax. Please check with your authorities before placing your order to avoid any unexpected charges. Customs charges are payable by the customer and are not the responsibility of Dancing Daisy Ltd.
  4. Free UK delivery applies to UK orders over £30 excluding delivery charge. This will be applied automatically at checkout when your order value reaches over £30.If you return all or part of an order that was subject to free postage or a special offer, and your new total is below the free postage/offer threshold, we reserve the right to issue your refund minus the postage/offer due amount.
  5. Orders completed and paid for by 2pm weekdays will be dispatched the same day. Orders completed after 2pm on a Friday and over the weekend, will be dispatched on the next working day.
  6. UK Mainland Next Day Delivery option is only available to UK Mainland postcodes and does not apply to Scottish Highlands & Islands, Northern Ireland or any other offshore destinations such as Isle of Wight.
  7. Next Day delivery is a working day delivery only and does not apply to Saturday deliveries. If you order on a Friday with Next Day delivery option, your order will be delivered on the next available working day ie Monday.
  8. Please ensure you choose your correct postal location to avoid delays.
  9. Our Next day couriers require a mobile phone number to enable you to track your parcel delivery. We are unable to send by this option without your mobile number.
  10. Shortages/incorrect orders must be notified within 3 days of receiving your order. After this time we do not accept responsibility for replacing these items.
  11. Orders not received. Please notify us of orders not received within 20 days of dispatch for UK orders or within 30 days of dispatch for overseas customers. After this time we are unable to help.
  12. Please Note – Royal mail does not consider a package lost until after 14 working days has elapsed.
Products with Later Dispatch Times
  1. Products that are marked in their description as ready for dispatch at a later time (7-10 days or 14 days), cannot be dispatched immediately. These products we have to order from different suppliers which means we do not hold the stock ourselves.
  2. For UK customers the rest of your order will be dispatched to you within our normal time frames and by your chosen delivery method. The later dispatch items will be forwarded to you as soon as we have them available, by standard postage, at no extra delivery cost to you. For overseas customers, we will hold your order and  dispatch all items together as soon as we have the order in product available for dispatch.
  3. Next day delivery for these items is only available from the time we have those items available for dispatch, and will need to be paid for by the customer.

Local Click & Collect

  1. This service is for our local customers or anyone who is able to collect from our shop in Ferndown, Dorset, BH22 9AT.
  2. CWe will email to let you know your order is ready to be collected.
  3. Please allow at least 2 hours between placing your order and getting in touch to confirm it is ready to be collected, to allow our staff time to pick and pack your order ready for you.
  4. Print your order confirmation and bring it with you. See our contact us page for our address and phone number.
  5. Click & Collect orders must be paid for online when you place your order and must be collected within 7 days.
  6. Our warehouse staff pick and pack click & collect orders between 9am and 2pm Monday to Friday, (we are closed at the weekends). Orders placed after 2pm will not be available to collect until the next working day. Check before you leave home that your order is ready.
  7. We are happy for you to try on any dance shoes when you pick up your order, but we do not have facilities available to try on any other dance wear.

Returns

  1. We will only accept items for return that are still in brand new, re-saleable condition with all labels & original packaging intact. Shoe boxes undamaged and unmarked.
  2. Items being returned must be sent back to us within 30 days of delivery date. We reserve the right to refuse any returns received more than 30 days after delivery date (see below).
  3. Christmas Extended Returns Policy - For the whole seasonal period we extend the time by which you can return or exchange your products from us. Any products bought from us as Christmas gifts, can be returned for exchange or refund up until 31st January 2019. The rest of these T&Cs still apply.
  4. All returned items must be sent postage paid. Return postage is the buyers responsibility in all circumstances unless the item is faulty or you are cancelling your order as per no. 7 below. We recommend a signed for service such as Royal Mail signed for to ensure the safe arrival of your returned item. At the very least obtain a Royal Mail proof of posting, so you can claim from Royal mail should your item go astray.
  5. We do not accept liability for returned items missing in the postal system.
  6. Please complete our returns form (downloadable here) and enclose with your returned item. This returns form must accompany your return item to ensure we have all the details we need to complete your refund.
  7. Return to – Dancing Daisy Ltd, 25-27, Whittle Road, Ferndown Industrial Estate, Wimborne, Dorset, BH21 7RP.
  8. Under UK Trading standards you are entitled to change your mind about your purchase within 7 days from receipt of your goods, UK Delivery addresses only, and you will be refunded for standard postage costs. Cancellation of contract does not apply to partial orders being returned, only to complete orders and must be notified in writing or by email to daisy@dancing-daisy.co.uk. Only standard delivery is refundable.
  9. All Tights and underwear are classed as hygienic products and cannot be returned if packaging has been unsealed. This does not affect your statutory rights.
  10. Please allow up to 14 days for your return refund to be processed.
  11. Refund will be for item amount only unless you are cancelling an order as per conditions in no.7 above.
  12. Faulty items – Please notify us immediately in the unlikely event that you have received a faulty item, we will rectify the problem as quickly and painlessly as we possibly can.
  13. Please try on items carefully to check fit before returning them. We are unable to accept any item for return if it is marked or damaged in any way, making it un-saleable.
  14. If you return all or part of an order that was subject to free postage or a special offer, and your new total is below the free postage/offer threshold, we reserve the right to issue your refund minus the postage/offer due amount.
  15. If you return an item that needs re-packaging due to torn, defaced or incomplete packaging/box, we reserve the right to charge you a £1 per item re-packaging fee. Which will be deducted from your refund amount.
  16. Download your returns form.

Return for Exchange

  1. The quickest and easiest way to do this is to re-order the new size required and then return the unwanted item to us within 30 days for refund.
  2. Alternatively you can return items to us for exchange to a different size/colour within 30 days. We will send your exchanged item to you Free of Charge by 2nd class post.
  3. Please complete our returns form (downloadable here) and enclose with your returned item. This returns form must accompany your return item to ensure we have all the details to dispatch your new item to you.
  4. We are not able to exchange your item for a completely different item, you would need to place a new order in these circumstances.
  5. Exchange items can take up to 14 days to process, but we will do our utmost to get them to you quicker.
  6. NOTE – No refunds or exchanges will be made after 30 days from your delivery date.
  7. Return to – Dancing Daisy Ltd, 25-27, Whittle Road, Ferndown Industrial Estate, Wimborne, Dorset, BH21 7RP.


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