We aim to answer your email queries as quickly as we can during working hours and within 24hrs out of working hours and at weekends.
To contact us by email, please complete the form above quoting your name and order number if applicable.
Exchange/Return Instructions
Return postage is the responsibility of the buyer in all circumstances unless item is faulty.
Items can ONLY be returned/exchange if still in brand new, clean, unworn condition with labels still attached and shoe boxes not marked/damaged. Tights cannot be returned if packet is un-sealed. Please try on shoes carefully - we cannot accept for return or exchange if soles/shoes/boxes are marked in any way or if packaging/labels are missing.
If you need to exchange your item for a different size, Quickest option is to re-order size required so it can be sent quickly and return original item within 30 days for refund. Refund will be for item amount only. Refunds can take up to 14 days to be processed. You must include paperwork received with your returned item, so we have all the details we need for refund.
Alternatively, to return item for exchange please return to address above within 30 days, with paperwork enclosed with order and reason for return + size required marked on paperwork. If you do not have the original paperwork please enclose a note with order number, name & address and phone number, (We cannot do anything without these details) reason for return and size required. If the new size you require is a higher price please also enclose the price difference. Exchange items will be returned to you by 2nd class post only. Exchanges can take up to 7 days to be processed and sent during busy periods.
Please see Full Returns/exchange policy on Terms & Conditions page.
